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    Subscriptions FAQ

     

    All the juicy details on how our subscriptions work.

    Spirit options, shipping terms, payments, cancellations and more!

  • Subscription Options

    There are many unique subscription permutations, so here's a quick run-down of all the options:

     

    Spirit choices

    We offer four subscription plans - Random Scamperer, Gin Guzzler, Liqueur Lover and Pickled Possum.

     

    Delivery intervals

    Then there are three simple delivery intervals - monthly (once per month), bi-monthly (once every two months), and quarterly (once every three months).

     

    For both of the choices above, you can make selections when you sign up for a subscription.

     

    Special requests

    We can also accommodate any special requests, such as:

    • Fixed subscription periods
    • Non-standard delivery intervals
    • Allergies to certain spirit types/foods
    • Upfront payment
    • E-cards to give to gift recipients

    For any of these requests, just let us know before or after you sign up and we'll make sure you're taken care of.

     

    Note that we are constantly changing the make-up of our subscription plans, so your spirit adventure might not be the same as a fellow possum!

    Calendars & Cut-off Dates

    Here's how each month works in our subscriptions world:

     

    1st day of the month

    We do a check at 11:59pm of the 1st day of each month to make sure your upcoming delivery goes without a hitch. If this month is a delivery month for you, then this is the last day to change any of your subscription preferences or address details for that month. To change any details, simply logon here (you may need to click the 'Already a possum?' link at the top right hand corner). If you need to change any details AFTER this time, please email us and we can change them for you.

     

    1st week of the month

    Your order is processed in the first week of the month. If your card is successfully charged, we'll send you an email with a receipt. If there are any issues during this process, we'll send you an email.

     

    Middle of the month

    Spirits are shipped around the middle of the month. Generally it takes between two to five days for the box to zip to your door. So you can generally expect your spirits to arrive before the 20th of the month.

    Giving a Gift

    Awesome! We love to spoil people. Here are some tips on how to ensure your gift is delivered smoothly:

     

    What details to subscribe with

    Simply enter the recipient's details when you're joining but make sure you use your own email address because we send payment receipts to that email address which you'd probably prefer the recipient not to see!

     

    We never include a printed invoice or receipt with deliveries, so no problems here.

     

    Special requests

    If you have any special requests, such as a shorter subscription period or non-standard delivery cycles, that's no problem. Just let us know and we'll make sure you're taken care of.

     

    E-cards

    We can also do up small e-cards for your recipient to let them know what to expect. Simply send us an email after joining and we'll happily oblige!

    Payments

    The nitty gritty about payments:

     

    Accepted payment methods

    We accept Visa, MasterCard and American Express debit and credit cards.

     

    Card security

    Your credit card details are securely processed using SSL 1024 bit encryption with Stripe and are not stored by White Possum. If you need to change your card details, you can do this by logging on here (you may need to click the 'Already a possum?' link at the top right hand corner).

     

    Billing intervals

    Generally, we bill you once every delivery. But if you'd like to pay upfront for all or a set number of months, we can do that too - just let us know!

     

    Failed charges

    Unfortunately sometimes cards are declined for whatever reason. If this happens, you'll receive an email. The system will attempt to charge your card again every couple of days, up to three times in total. If it's still declined after three attempted charges, we'll skip your delivery for that month.

    Shipping and Delivery

    The low-down on our standard shipping terms:

     

    Shipping availability

    We can ship your spirits anywhere in Australia, including to PO Boxes, Parcel Lockers and any residential or commercial address. Depending on where you live, we'll either use our preferred courier for your delivery area or Australia Post.

     

    If there's no-one at home

    If no-one is at home to receive your spirits, the courier will leave you a slip with their details so you can contact them and arrange a re-delivery or pickup. We don't charge you any extra for a re-delivery. If we're using Australia Post, then you'll be able to pick up your spirits from the nearest Post Office.

     

    You may find it more convenient to use your work address. That's totally fine.

     

    Changing a shipping address

    You can change your shipping address at anytime by logging on here (you may need to click the 'Already a possum?' link at the top right hand corner).. But remember, we lock in your address on the 1st day of each month for that month's delivery. Email us if you need it urgently changed.

    Value for Money

    People rightly wonder whether subscription services are actually value for money. Here's our take on our offering:

     

    Subscription pricing

    Our subscription prices are, on average, slightly lower than or around the same as the recommended retail pricing of the spirits we send out. For example, the average RRP of the spirits we send in our Gin Guzzler subscription hovers around $80, including shipping. Our Gin Guzzler subscription costs $79 including shipping per delivery. So we're off to a good start already! Then there's the extra stuff, like botanicals, tasting notes and the odd CAPI product that is essentially included for free.

     

    Our pricing is possible because we have a great working relationship with our distilleries combined with the fact that we order larger quantities of spirits. This allows us to cover our operational costs, as well as pay for the courier to deliver your spirits to you.

    Cancelling a Subscription

    At some point you may get tired of all the booze, or your shelf may just be too full!

     

    Cancelling or pausing

    You can cancel your subscription at any time. Simply logon here (you may need to click the 'Already a possum?' link at the top right hand corner) and delete the subscriptions you'd like to cancel. It's no hassle and there are no questions asked, and that's the way we think it should be.

     

    This is also a great way to put your subscription on hold if you won't be home for a while. Just don't forget to add your subscriptions back again, and we'll continue you on your journey as if nothing happened.