•  

    Spirits Shop FAQ

     

    Let us try and help explain everything about our Spirits Shop.
    Covering topics like shipping, payments and stockists.

  • Shipping & Delivery

    There are a couple of shipping options when checking out...

     

    Option 1: Standard Shipping

    If you select our Standard Shipping, your parcel will be dispatched with either Fastway or Australia Post. In our experience, these are the average delivery times for each region (we've only listed the main regions):

    • NSW & ACT Metro (Sydney, Newcastle, Canberra): 1-2 business days
    • NSW Country (Wollongong, Orange, Byron Bay, Albury): 2-3 business days
    • VIC Metro (Melbourne, Geelong, Ballarat): 1-2 business days
    • VIC Country (Shepparton, Bendigo): 1-3 business days
    • QLD Metro (Brisbane, Gold Coast): 2-3 business days
    • QLD Country (Cairns, Mackay, Townsville): 4-7 business days
    • SA Metro (Adelaide): 1-3 business days
    • WA Metro (Perth): 4-7 business days
    • TAS Metro (Hobart, Launceston): 3-4 business days

    To other places where the courier can't reach, including rural areas and anywhere in the NT, we use Australia Post eParcel, which takes from 1-7 business days.

     

    Option 2: Express Courier

    If you select our Express Courier option, your parcel will be dispatched with DHL to metro areas. For remote areas, we'll use Startrack premium air freight. In our experience, both carriers offer next-day or within 2 business day delivery to most places in Australia.

     

    Tracking orders

    Once your order is shipped, you'll be sent an email with a tracking number. All our parcels are sent with tracking, regardless of which shipping option you choose.

     

    Can you deliver to a PO Box or Parcel Locker?

    Sure!

     

    International shipping

    Unfortunately we can't ship outside of Australia at this time.

     

    What if I'm not at home for a delivery?
    If you're away, the courier will leave you a slip with their details so you can contact them and arrange a re-delivery or pickup at no extra cost. If we've shipped with Australia Post, then you'll have the option of collecting your spirits at your local post office.

    Payment & Security

    The nitty gritty about payments:

     

    Accepted payment methods
    We accept all major debit and credit cards (Visa, MasterCard and American Express) as well as Paypal.

     

    Payment security
    Credit card details are processed using SSL 1024 bit encryption with Stripe/Paypal and are not stored by White Possum.

     

    I have a coupon code. What do I do with it?
    Sounds exciting! You can redeem your coupon code in the checkout window after you've added something to your cart.

    Stockists

    If you're in a hurry, it might be faster to visit one of our stockists:

     

    Stockists of tasting sets
    Some or all of our tasting flights can be found in these stores:

    - Village Vineyard (Fitzroy North, VIC)

    - Timboon Distillery (Timboon, VIC)

    - Loch Distillery (Loch, VIC)

    - The Drink Hive (Rosebery, NSW)

    - Cutty Cellars (Crows Nest, NSW)

    - Cellarbrations Bungendore (Bungendore, ACT)

    - Craft Cartel Liquor (Constitution Hill, NSW)

     

    It's always best to ring ahead to make sure they've got stock.

     

    Becoming a stockist
    We love new stockists.

    Please get in touch to discuss.