Shipping & Delivery
There are a couple of shipping options when checking out...
Option 1: Standard Shipping
If you select our Standard Shipping, your parcel will be dispatched with either Fastway or Australia Post. In our experience, these are the average delivery times for each region (we've only listed the main regions):
To other places where the courier can't reach, including rural areas and anywhere in the NT, we use Australia Post eParcel, which takes from 1-7 business days.
Option 2: Express Courier
If you select our Express Courier option, your parcel will be dispatched with DHL to metro areas. For remote areas, we'll use Startrack premium air freight. In our experience, both carriers offer next-day or within 2 business day delivery to most places in Australia.
Once your order is shipped, you'll be sent an email with a tracking number. All our parcels are sent with tracking, regardless of which shipping option you choose.
Can you deliver to a PO Box or Parcel Locker?
Unfortunately we can't ship outside of Australia at this time.
What if I'm not at home for a delivery?
If you're away, the courier will leave you a slip with their details so you can contact them and arrange a re-delivery or pickup at no extra cost. If we've shipped with Australia Post, then you'll have the option of collecting your spirits at your local post office.
Payment & Security
The nitty gritty about payments:
Accepted payment methods
We accept all major debit and credit cards (Visa, MasterCard and American Express) as well as Paypal.
Credit card details are processed using SSL 1024 bit encryption with Stripe/Paypal and are not stored by White Possum.
I have a coupon code. What do I do with it?
Sounds exciting! You can redeem your coupon code in the checkout window after you've added something to your cart.
If you're in a hurry, it might be faster to visit one of our stockists:
Stockists of tasting sets
Some or all of our tasting flights can be found in these stores:
- Village Vineyard (Fitzroy North, VIC)
- Timboon Distillery (Timboon, VIC)
- Loch Distillery (Loch, VIC)
- The Drink Hive (Rosebery, NSW)
- Cutty Cellars (Crows Nest, NSW)
- Cellarbrations Bungendore (Bungendore, ACT)
- Craft Cartel Liquor (Constitution Hill, NSW)
It's always best to ring ahead to make sure they've got stock.
Becoming a stockist
We love new stockists.
Please get in touch to discuss.