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    Spirits Shop FAQ

     

    Let us try and help explain everything about our Spirits Shop.
    Covering topics like shipping, payments and stockists.

  • Shipping & Delivery

    There are a couple of shipping options when checking out.

     

    Option 1: Standard Shipping

    If you select our Standard Shipping, your parcel will be dispatched with Australia Post.

    To obtain an estimate of transit times, we suggest using the Australia Post Delivery Time Calculator (the origin postcode is 3015).

     

    Option 2: Startrack (Express)

    If you select our Express option, your parcel will be dispatched with Startrack premium air freight. This offers next-day or 2 business day delivery to almost all places in Australia. To obtain an estimate of transit times, you may utilise the Startrack Transit Time Estimator (the origin postcode is 3015).

     

    For either shipping option, please keep in mind it generally takes us 1 business day to prepare and pack your order, so that needs to be added to the transit time estimates.

     

    Tracking orders

    Once your order is shipped, you'll be sent an email with a tracking number. All our parcels are sent with tracking, regardless of which shipping option you choose.

     

    Can you deliver to a PO Box or Parcel Locker?

    Sure!

     

    International shipping

    Unfortunately we can't ship outside of Australia yet.

     

    What if I'm not at home for a delivery?
    If you're away, the postie will leave a slip in your mailbox and you'll have the option of collecting your spirits at your local post office.

    Payment & Security

    The nitty gritty about payments:

     

    Accepted payment methods
    We accept all major debit and credit cards (Visa, MasterCard and American Express) as well as Paypal.

     

    Payment security
    Credit card details are processed using SSL 1024 bit encryption with Stripe/Paypal and are not stored by White Possum.

     

    I have a coupon code. What do I do with it?
    Sounds exciting! You can redeem your coupon code in the checkout window after you've added something to your cart.

    Stockists

    If you're in a hurry, it might be faster to visit one of our stockists:

     

    Stockists
    Some or all of our tasting flights can be found in these stores:

     

    - Village Vineyard (Fitzroy North, VIC)

    - Timboon Distillery (Timboon, VIC)

    - Loch Distillery (Loch, VIC)

    - The Drink Hive (Rosebery, NSW)

    - Cutty Cellars (Crows Nest, NSW)

    - Craft Cartel Liquor (Constitution Hill, NSW)

    - Kent Street Cellars (Sydney, NSW)

    - Cellarbrations Bungendore (Bungendore, ACT)

    - Rigter's IGA (Webberton, WA)

     

    It's always best to ring ahead to make sure they've got stock.

     

    Stockists for our liqueurs are listed on the relevant liqueur page.

     

    Becoming a stockist
    We'd love to welcome you to the family.

    Please get in touch to discuss.