Shipping & Delivery

There's nothing more frustrating than placing an order online then wondering when your stuff is going to actually be shipped. It's a pet peeve of ours too, so we're here to provide some crystal clear clarity on what you can expect when ordering with us.

Australia-wide shipping for online orders

For all online orders, not including subscriptions, we've partnered with Australia Post and Startrack to offer two shipping options nationwide. Both offer maximum flexibility by way of dropping off your order at the nearest post office if you aren't at home for delivery.

For either shipping option, please keep in mind that any orders placed today will be packed and shipped the next working day. So please factor this into the transit time estimates.

A same-day delivery option is available for some orders being delivered to most suburbs in Sydney. If your order is eligible, this option will appear during checkout. We'll be rolling this out to Melbourne very soon!

Australia Post

2-7 working days (varies)

Standard Shipping is FREE for orders over $60. If you select Standard Shipping, your parcel will be dispatched with Australia Post eParcel.

Generally, it takes 2-3 working days for items to be delivered to Melbourne, Sydney, Canberra and Brisbane. Add an extra day to regional centres. For our lovely WA, TAS and NT friends, delivery can take up to a week in our experience. Delivery to remote locations anywhere in Australia can naturally take slightly longer than this.

For a more precise estimate of current transit times, we suggest using the Australia Post Delivery Time Calculator (the origin postcode is 3025).

Startrack (Express)

1-2 working days

If you select Express Shipping, your parcel will be dispatched with Startrack Premium. We charge a flat rate of $15, which is a modest portion of what we're billed.

This service offers next-day or two working day delivery to virtually all addresses in Australia. If your order is an urgent gift, this is the choice for you.

For a more precise estimate of current transit times, we suggest using the Startrack Transit Time Estimator (set the origin postcode as 3025, the service as 'Premium', the calculation as 'dispatch date' and the date as the next working day).

Tracking Orders
Once your order is shipped, you'll be sent an email with a tracking number. All our parcels are sent with tracking, regardless of which shipping option you choose.

Delivery Issues
If you're not home to collect your items, the postie will leave a slip in your mailbox and you'll have the option of collecting your items at your local post office.

If your order is taking longer than usual to arrive, we would suggest contacting Australia Post or Startrack in the first instance. We don't usually have more information than they do in regards to where your parcel might be. But if you do suspect something has gone very wrong, please get in touch and we'll see what we can do.

Australia-wide shipping for subscriptions

All our subscriptions are shipped with Australia Post eParcel and marked with fragile labels.

You can change your shipping address at anytime by logging into the subscriptions portal (you may need to click the 'Already a possum?' link at the top right hand corner). But remember, we lock in your address on the 1st day of each month for that month's delivery. Please email us if you need it urgently changed after this date.

For more information, visit our Subscriptions FAQ.

International shipping

We have a small range of products in our UK warehouse, currently shipping to all locations within the UK. Please head over to White Possum UK.

For other countries, please get in touch and we'll see what we can do.