Shipping & Delivery
We're here to provide some crystal clear clarity on what you can expect when ordering with us. After all, there's nothing more frustrating than placing an order then wondering when your stuff is actually going to arrive.
Australia-wide shipping for online orders
For all online orders (excluding subscriptions), we've partnered with Australia Post and Startrack. This way, you can pick up your order from your nearest post office if you aren't at home for delivery.
2-7 working days (varies)
Our standard Australia Post delivery is a flat rate of $6 (or FREE for orders over $60) and available for any valid address in Australia.
Generally, it takes 2-3 working days for delivery to Melbourne, Sydney, Canberra and Brisbane. Add an extra day to regional centres. For those in beautiful WA, TAS and NT, delivery can take up to a week in our experience.
For a more precise estimate of current transit times, we suggest using the Australia Post Delivery Time Calculator (the origin postcode is 3025)
1-2 working days
Our express Startrack Premium delivery option is a flat rate of $15, which is a modest portion of what we're billed.
This service offers next-day or two working day delivery to virtually all addresses in Australia.
For a more precise estimate of current transit times, we suggest using the Startrack Transit Time Estimator (set the origin postcode as 3025, the service as 'Premium', the calculation as 'dispatch date' and the date as the next working day).
Same Day Courier
Melb & Syd metro only
Our Same Day Courier option is between $20 - $25 depending on your area.
Currently available for most suburbs in Melbourne and Sydney for same-day delivery if ordered by 11am on a working day.
Melbournians, you'll be able to select this option during checkout as long as your order is over $60 and you live in one of the serviced areas.
Sydneysiders, you'll only see this option during checkout if we have your items in stock at our Sydney warehouse (we generally try to keep stock of our 12pc Aussie Whisky, Gin & Rum flights at all times).
Once your order is shipped, you'll be sent an email with a tracking number. If you haven't got an email from us, check your spam folder or get in touch.
If your order is taking longer than usual to arrive, we would suggest contacting the transport company in the first instance. We don't usually have more information than they do in regards to where your parcel might be. If you do suspect something has gone very wrong, please get in touch and we'll see what we can do.
Australia-wide shipping for subscriptions
All our subscriptions are shipped with Australia Post and marked with fragile labels.
You can change your shipping address at anytime by logging into the subscription portal. But remember, we lock in your address on the 1st day of each month for that month's delivery. Please email us if you need it urgently changed after this date.
For more information, visit our Subscriptions FAQ.
We have a small range of products in our UK warehouse, currently shipping to all locations within the UK. Please head over to White Possum UK.
For other countries, the sad news is tremendously high shipping costs and frequent customs clearance issues mean it's generally not worth your while. If you have a specific query, please get in touch and we'll see what we can do.