All the detail you ever wanted to know about our subscriptions.
There are a few things that make each subscription unique:
We offer three subscription plans: Random Scamperer, Gin Guzzler and Pickled Possum. For more information about what each of these contains, check out the Subscriptions Overview.
Then there are three simple delivery intervals - monthly (every month), bi-monthly (every two months), and quarterly (every three months).
We can also accommodate any special requests, such as:
- Fixed subscription periods
(e.g. cancel automatically after six deliveries)
- Non-standard delivery intervals
(e.g. bi-monthly until December, then monthly thereafter)
- Spirit exclusions
(e.g. no fruit based liqueurs)
For any of these requests, just let us know before or after you sign up and we'll make sure you're taken care of. We're extremely responsive and you will get a reply from us quickly!
Note that we are constantly changing the make-up of our subscription plans, so your spirit adventure might not be the same as a fellow possum!
Calendars & Cut-off Dates
Here's how the exact timing works in our subscriptions program:
1st day of the month
We do an 'information grab' at the end of the 1st of each month. This is the deadline to change any of your subscription preferences or address details for that month.
To change any of these, simply logon here (click the 'already a possum' link at the top right hand corner). If you need to change any details after the deadline, please email us so we can manually update the system for you.
1st week of the month
If you are scheduled to receive a delivery this month, your order will be processed sometime during the first week of the month.
If your card is successfully charged, we'll send you an email with a receipt.
If there are any issues during this process, we'll send you an email with some helpful tips to sort it out.
Middle of the month
Your spirits will be shipped around the middle of the month. You'll be sent a dispatch email with tracking details once it's shipped. Generally it takes between two to five days for the box to zip to your door.
Giving a Gift
Awesome! We love to spoil people. Here are some tips on how to ensure your gift is delivered smoothly:
What details to subscribe with
Simply enter the recipient's details when you're joining but make sure you use your own email address because we send payment receipts to that email address which you'd probably prefer the recipient not to see!
We never include a printed invoice or receipt with deliveries, so no problems here.
If you have any special requests, such as a shorter subscription period or non-standard delivery cycles, that's no problem. Just let us know and we'll make sure you're taken care of.
We can also do up small e-cards for your recipient to let them know what to expect. Simply send us an email after joining and we'll happily oblige!
The nitty gritty about payments.
Accepted payment methods
We accept Visa, MasterCard and American Express debit and credit cards.
Your credit card details are securely processed using SSL 1024 bit encryption with Stripe and are not stored by White Possum. If you need to change your card details, you can do this by logging on here.
Generally, we bill you before every delivery. But if you'd like to pay upfront for all or a set number of months, we can do that too - just let us know!
Unfortunately sometimes cards are declined for whatever reason. If this happens, you'll receive an email. The system will attempt to charge your card again every couple of days, up to three times in total. If it's still declined after three attempted charges, we'll skip your delivery for that month.
Shipping & Delivery
The low-down on our standard shipping arrangements.
We ship throughout Australia
We can ship your spirits anywhere in Australia, including to PO Boxes, Parcel Lockers and any residential or commercial address. All subscription boxes are shipped with Australia Post.
If no-one is at home to receive your spirits, the postie will leave you a slip and you'll be able to pick up your spirits from the nearest Post Office.
You may find it more convenient to use your work address. That's totally fine.
If you've got concerns about your address after your box has shipped, we suggest getting in touch with Australia Post using the tracking number that we sent you.
Changing your shipping address
You can change your shipping address at anytime by logging on here.
Bottle Sizes + Value
A brief chat about bottle sizes and value for money.
The spirits you'll receive will be either a 500ml or 700ml bottle. Occasionally, there might be a larger one (725 or 750ml) if that's what the distillery has opted for.
Some subscriptions can be a real dud when it comes to value for money. So we thought we'd be transparent about the current market value of our plans.
Based on the latest configuration of each plan for the first 12 deliveries, the average RRP (excluding shipping) of included spirits for each of our plans is:
Random Scamperer: $61.18
Gin Guzzler: $70.08
Pickled Possum: $131.26
Cancelling or Pausing Subscriptions
To cancel/pause your subscription, login to the subscription portal, then hit cancel on the subscription you'd like to end.
If you were just pausing your subscription, you can re-enable it at any time by signing up to it again in the subscription portal. Your subscription will resume where you left off.
Alternatively, you can email us and we can sort it all out manually for you. No questions asked.
It can be time consuming to sign up for multiple subscriptions to multiple recipients.
To make this process easier, we've developed a bulk subscription import spreadsheet.
Get in touch with us if you wish to organise multiple subscriptions and we'll guide you through the process step by step.
Own A Distillery?
We're always on the hunt for new and exciting spirits.
Get in touch with us if you have a tip we should know about!
Ready to join our subscriptions?
We can't wait to welcome you on-board with our latest selection of spirits.